First Line Maintenance

• Trestel provides First Line Maintenance service on Dark Fibres and Telehousing facilities in close co-operation with SITEL, spol. s r.o. (www.sitel.cz)
  
  
• Trestel guarantees 365/24 available support secured by SITEL’s help desk (contact details...)
  
  
• Trestel Help desk mainly:
  • Receive trouble tickets from the Customers NOC and takes all necessary actions to resolve the problem
  
  
  • Provide ongoing reporting of progress on maintenance activities
  
  
  • Report faults on the dark fibre as soon the fault is recognized
  
  
  • Inform in advance by written notice to the Customer of planned works of any service affecting or potentially service affecting works (other than correction/emergency works), stating the place, time, date and duration of the planned works and the technical details of the potential impact on the Customers network
  
  

Product & Services